PRIVACY POLICY -
Last updated on Apr 2nd, 2024
This privacy policy outlines how EverestWolf utilizes and safeguards the information you provide when using this website.
At EverestWolf, we are dedicated to ensuring your privacy is safeguarded. Any information requested on this website will only be used in accordance with this privacy statement.
We may amend this policy periodically by updating this page. It is advisable to check this page from time to time to ensure your satisfaction with any modifications.
Information We Collect
We may collect the following information:
- Name and job title
- Contact information, including email address
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers
How We Use Your Information
We require this information to understand your needs and provide you with a better service. Specifically, we use this information for the following reasons:
- Internal record keeping.
- To enhance our products and services.
- Periodically sending promotional emails about new products, special offers, or other information we believe you may find interesting, using the provided email address.
- Conducting market research by contacting you through email, phone, fax, or mail. We use this information to tailor the website according to your interests.
Security
We are committed to ensuring the security of your information and have implemented appropriate measures to prevent unauthorized access or disclosure.
Use of Cookies
A cookie is a small file that, with your permission, gets placed on your computer's hard drive. It aids in analyzing web traffic and remembering your preferences. We use traffic log cookies to analyze webpage traffic, improve our website, and tailor it to customer needs. This information is used solely for statistical analysis purposes and is then removed from the system.
Overall, cookies help us provide you with a better website by monitoring which pages you find useful and which you do not. These cookies do not provide access to your computer or any personal information unless you choose to share it with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from fully enjoying the website.
Controlling Your Personal Information
You have the option to limit the collection or use of your personal information in the following ways:
- When filling out a form on the website, look for the option to indicate that you do not want your information to be used for direct marketing purposes.
- If you've previously consented to us using your personal information for direct marketing, you can change your preferences at any time by contacting us at support@everestwolf.com.
We will not sell, distribute, or lease your personal information to third parties without your consent or unless required by law. If you believe any information we have is incorrect or incomplete, please write to us at the provided address. We will promptly rectify any inaccuracies.
Cancellation and Refund Policy
Last updated on
At EverestWolf, we strive to provide the best possible shopping experience. We understand that sometimes you may need to cancel an order or seek a refund. This policy outlines the procedures and conditions for cancellations and refunds.
Order Cancellations
- Cancellation Process: To cancel your order, please contact our customer support team at support@everestwolf.com. Please have your order details ready.
- Refund for Cancellations: If your order is successfully canceled within the stipulated period, you will be eligible for a full refund, which will be processed in the same payment method you used during the purchase.
Refund Policy
- Eligibility for Refunds: You may be eligible for a refund under the following circumstances:
- You received a damaged or defective product.
- The product you received is different from what you ordered.
- You canceled your order within the allowed time frame.
- Refund Process: To request a refund, please contact our customer support team within 2 days from the date of delivery. Provide clear details of the issue, along with supporting evidence such as photos. We will review your request and notify you of the decision.
- Refund Method: If your refund request is approved, we will process the refund in the same payment method you used during the purchase. Please allow 10 business days for the refund to be reflected in your account.
- Non-Refundable Items: Some items may not be eligible for refunds, such as [customized and leather products]. Please review product descriptions and policies carefully.
- Shipping Costs: Shipping costs are generally non-refundable, except in cases where we are at fault (e.g., shipping the wrong item or a defective product).
Contact Us
If you have any questions or concerns regarding our cancellation and refund policy, please feel free to contact our customer support team at support@everestwolf.com.
Please note that this policy is subject to change, and any updates will be reflected on this page. We recommend reviewing our policies regularly.
